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NHS Outpatient Transformation

Structured pathway preparation for GIRFT outpatient and theatre productivity

MyPreConsult and MyPreAssess move patient history capture, risk screening and pathway preparation upstream. Supporting clinician-led standardisation, triage and productivity improvement.

Talk to our clinical team
The capacity gap
7.2M
Incomplete RTT pathways
NHS England, Feb 2026
9%
Operations postponed at pre-operative assessment
PACE study, 2026
~40%
Last-minute cancellations potentially avoidable
PACE study, 2026
1–2M
Additional outpatient slots via template standardisation
GIRFT, 2025
Two products, one platform

Outpatient preparation and perioperative preparation

Outpatient pathway

MyPreConsult

Patients complete a structured, adaptive clinical interview on their phone before the appointment. Clinicians receive a specialty-specific summary before the patient arrives.

  • Pre-appointment triage and pathway allocation
  • Supports clinician-led straight-to-test decisions
  • Follow-up reduction and PIFU support
  • Workforce matching across clinical roles
  • More decisive first appointments
Currently live with NHS patients in sleep medicine and MSK. See how it works →
Perioperative pathway

MyPreAssess

Patients complete a structured health questionnaire after the decision to operate. Clinical teams receive flagged risk categories and routing recommendations before POA.

  • Earlier identification of comorbidity, frailty and medication issues
  • Reduced avoidable postponements and cancellations
  • Routing to nurse, anaesthetic or pharmacy review
  • Standardised intake across surgical hubs
  • A pool of surgery-ready patients for scheduling
In development. Designed for orthopaedic and general surgery pre-operative pathways.
GIRFT alignment

How this maps to current priorities

GIRFT priorityWhat we support
Reducing variationStandardised, specialty-specific question sets for consistent information capture across clinicians and sites
Elective recoveryEarlier pathway preparation and clinical readiness before first appointment or surgery
Outpatient transformationPre-appointment structured history, triage support, straight-to-test enablement, follow-up reduction
Theatre productivityEarlier risk identification, fewer avoidable cancellations, day-case screening, assessment-complete patient pool
Follow-up / PIFUDigital pre-review symptom capture, stability assessment, clinician decision support for PIFU or discharge
Surgical hubs / HVLCStandardised digital intake across high-volume pathways and multiple feeder sites
Specialties

Clinical modules

Each module uses condition-specific adaptive logic, validated screening instruments and specialty-appropriate red flag detection, built with practising NHS clinicians.

Live

Sleep medicine

OSA, Epworth, drowsy driving, occupational risk, CPAP follow-up

Live

MSK

10+ presentations, red flags, functional impact, psychosocial screening

In development

Respiratory

Breathlessness, chronic cough, asthma, occupational exposure

Planned

Ortho pre-op

Risk stratification, medication, frailty, anaesthetic routing

Planned

Surgery POA

Comorbidity, anticoagulants, functional capacity, STOP-Bang

How it works

From referral to consultation-ready

01
Patient invited
SMS, email or patient portal. Link sent alongside the appointment booking.
02
Adaptive interview
Completed on their phone, at home, in their own time. Questions adapt. Red flags captured automatically.
03
Clinician summary
Structured by presentation, risk factors, screening scores and patient concerns. Available before the appointment.
04
Better first appointment
Less time gathering history. More time on examination, diagnosis and decisions.
05
Pathway decisions
Straight-to-test. PIFU. Discharge. Workforce matching. Follow-up reduction.
Pilot metrics

What we measure

Pilots designed around GIRFT-relevant operational metrics, not vanity numbers.

MyPreConsult

  • Appointment duration before and after
  • New patient slots per session
  • History completeness vs referral letter
  • Red flags identified before appointment
  • First-appointment PIFU / discharge rate
  • DNA and cancellation rate
  • Patient and clinician experience

MyPreAssess

  • POA postponement rate
  • On-day cancellation rate
  • Time from listing to first risk screen
  • High-risk patients flagged >2 weeks pre-surgery
  • Theatre utilisation
  • Nurse admin time per patient
  • Ready-to-operate pool size
Boundaries

What we are. What we are not.

We are

  • Structured digital history capture and pathway preparation for clinician review
  • A tool that supports clinician-authorised straight-to-test and triage
  • Pre-operative risk-flagging and assessment preparation
  • Productivity improvement within wider pathway redesign
  • Built with validated screening instruments and structured safety governance

We are not

  • An autonomous AI replacing clinician judgment
  • A diagnostic engine interpreting symptoms
  • A system that independently orders investigations
  • A system that clears patients for surgery
  • A generic chatbot adapted for healthcare
Governance

Safety and governance readiness

GIRFT alignment opens doors. NHS organisations still need a credible clinical safety and governance package.

DCB0129 clinical safety case and hazard log
Clinical Safety Officer oversight
No diagnosis, treatment advice or autonomous decisions
Red flag escalation logic
DPIA and data-flow documentation
GCP europe-west2, UK data residency
Equality impact assessment
Defined failure modes and SOPs
Why now

A convergence of policy, evidence and urgency

GIRFT’s Further Faster initiative, the NHS elective recovery programme and national perioperative care guidance are all asking for the same thing: standardise pathways, move preparation upstream, reduce variation and use digital tools to improve capacity.

The 2026 PACE study across 91 NHS trusts found that 9% of operations were postponed at pre-operative assessment and 10% cancelled within 24 hours. Over half of postponements were because issues were identified too late. Nearly 40% of cancellations were judged potentially avoidable.

These are measured, published, and politically urgent problems. The tools that address them should be equally concrete.

Get in touch

Interested in a pilot?

We are looking for NHS trusts, clinical leads and transformation teams working on outpatient or perioperative pathway improvement.

Talk to our clinical team
Sagence Health Ltd · Clinical Director: Dr Simon Merritt
Sources and references
  1. Getting It Right First Time. gettingitrightfirsttime.co.uk
  2. GIRFT Further Faster programme
  3. GIRFT Outpatient operational guides (clinic templates Oct 2025, follow-up Mar 2026)
  4. GIRFT Preoperative assessment guidance, July 2023
  5. GIRFT Further Faster Anaesthesia & Theatres Handbook, Aug 2025
  6. Centre for Perioperative Care / RCoA, PACE study 2026
  7. NHS England RTT waiting times, February 2026
  8. NHS England, Earlier screening and health optimisation in perioperative pathways
  9. Centre for Perioperative Care, Waiting well guidance